FAQs and Shipping

Items in stock: will be picked, packed, and shipped to you within 1-2 business days.

All orders are only processed on Monday – Friday. During busy periods, such as Christmas, our staff will be working through the weekend to help support delivery times.

Where is my order?

Confirmation emails are sent with every order, including a a tracking number that can be used to see live shipping details.

Can I update or cancel my order?

We are only able to update or cancel your order if it has not yet been processed or packaged.

If you need to update or cancel an order, please email hello@fromkinori.com with your order number and requirements so that we can assist you as soon as possible.

When will I receive my order?

We use Australia Post for all Australian and New Zealand orders. All international orders are shipped with a variety of carriers, depending on country of destination.

Estimated shipping times are as follows, depending on your shipping method and location:

Standard Shipping Australia - 3 - 5 business days

Express Shipping Australia - 1 - 3 business days

International Standard Shipping (airfreight): 10 - 15 business days

How much does shipping cost?

• Standard Australia-wide shipping: $9.95 per order*
• Express Australia-wide shipping: $13.95 per order
  
  
• Standard international shipping to New Zealand: $19 per order
• Standard international shipping to remaining countries: $25 per order**

*Free standard Australia-wide shipping when order is over $100
**Free standard international shipping when order is over $250