Returns and Exchanges
We offer 14 day free returns on all items (Australia only), with the date starting from the day you receive the items. This excludes earrings, as they are subject to hygiene exceptions.
Items must be returned in unworn and new condition, in their original packaging. Returns received in unsatisfactory conditions or lost in the mailing process (make sure you have a tracking number) will not be accepted and are at the responsibility of the customer. Once the return product has arrived to our studio, we will endeavour to inspect and process the refund within 48 hours.
Currently we do not offer exchanges. If you order the wrong size, contact us at email@example.com. We will process a free return and reserve the correct size for you. You can then order the correct size that you require.
If you require your item urgently we recommend repurchasing immediately to avoid missing out on stock, and so you receive your item sooner.
WHAT IS THE PROCESS FOR RETURNS AND EXCHANGES?
For orders delivered within Australia, we will accept returns and exchanges purchased online within 30 days from date of receipt or if goods are faulty.
Please return item as per below:
1. Contact firstname.lastname@example.org and we will send you our returns form.
2. Re-pack your items in it's original box with all packaging (exactly as you received them).
3. We can then advise you the delivery address and we will provide you a free postage sticker for return.
For orders delivered outside of Australia where the product may be faulty or we have not delivered what you ordered, please contact our Customer Service team via email at email@example.com where you will be advised of the return process.
It is advised you keep a tracking reference for your parcel, so you know when it has been delivered to From Kinori.
WHO PAYS FOR SHIPPING RETURNS?
From Kinori will pay and provide for a return postage back to us. Within 14 days, excludes earrings.
HOW LONG WILL IT TAKE TO GET A REFUND?
Once your items have been received by From Kinori please allow up to 7 business days for your refund to be processed back to your account. The retrieval of your refund will depend on the period of time your financial institution takes to process the refund.